SHIPPING POLICY
We ship in all Europe; you can select your shipping destination while you browse or at checkout. Orders are shipped from Italy, directly from the artisan’s workshop. They are safely and securely delivered to your home with the best shipping carriers.
Shipping times are clearly displayed in each product page, while final shipping costs are shown at checkout.
For shipping outside UE please contac us. For ordres outside UE may be subject to taxes. You might be required by customs authorities to provide personal information, such as your EIN, IRN or SSN, for customs processing. Please note that shipping delays due to customs processing are not uncommon.
If you have specific shipping questions or if you have special shipping needs, please contact us.
RETURN & EXCHANGE POLICY
If you change your mind about your purchase, you can safely return it within 14 days of the item being delivered.
Please note that we cannot accept returns on products that have been customized specifically for you. You can return the product in its original packaging, with a courier of your choice. The return shipping and import costs in Italy (if any) will be charged to the customer.
Once the products reach our warehouse and confirm that they are in the same condition as they were originally shipped, we will issue a refund to the original payment method within 5 business days.